Get in Touch With Us
Whether you have a question about one of our casino reviews, spotted something that needs correcting, or want to share feedback on how we cover the US real-money gaming market, this page explains how to reach us and what happens after you do.
How to Contact Our Editorial Team
The most direct way to reach us is by email. Every message is read by a member of our team and we aim to respond within two working days. The more context you include — the page you are writing about, the specific concern, your question in plain terms — the faster we can get back to you with something useful.
Please write to us at [email protected]
We do not use auto-replies as a substitute for a real answer. You will hear from a person who has actually read what you sent.
What You Can Write to Us About
We welcome all kinds of messages. The most common reasons people get in touch include:
- Questions about our reviews and ratings — If you want to understand how we assess payout rates, licensing, or bonus terms for any casino on this site, just ask. We are happy to walk through our methodology.
- Corrections and factual updates — Bonus offers, withdrawal limits and casino terms change regularly. If you have spotted something out of date or believe a detail is inaccurate, please flag it. We take accuracy seriously and investigate every reported issue.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention it in your message and we will point you toward appropriate support services, including the National Council on Problem Gambling helpline at 1-800-522-4700 and state-level self-exclusion programmes.
- Feedback and content suggestions — Is there a topic related to US online casinos — payout speeds, banking methods, game fairness — that you feel we have not covered well enough? Reader input genuinely shapes what we research next.
- Editorial and partnership enquiries — If you represent an organisation and want to explore working with us, introduce yourself and describe what you have in mind. We assess all partnership requests against our editorial independence standards.
Our Editorial Standards and Independence
USA Casino is an independent comparison site. The casinos listed here — including the highest-rated options such as Raging Bull, Slots of Vegas and Ignition — are reviewed on the basis of researched criteria: payout percentages, licensing status, game range, banking options, bonus conditions and customer support quality. Commercial relationships with operators may generate commission when a reader follows a link, but position in our rankings is determined editorially, not by advertising spend.
If you believe our coverage of any operator has been influenced inappropriately, please tell us. We take those concerns seriously and investigate them.
Responsible Gambling — a Standing Commitment
Every page on this site carries responsible gambling information because we believe it belongs alongside any discussion of real-money gaming. If gambling has stopped being enjoyable, is affecting your finances, or is causing stress in your relationships, support is available:
- National Council on Problem Gambling (NCPG): Call or text 1-800-522-4700, available 24/7.
- Gamblers Anonymous: ga.org — peer support groups across the US.
- State self-exclusion programmes: Available in every state with regulated online gambling — check your state gaming regulator's website to enrol.
You can also contact us directly and we will help you find the right resource for your state or situation.
Eligibility Reminder
Our reviews cover online casinos available to US residents who meet their state's legal requirements. In most jurisdictions that means being at least 21 years old and physically located within a state where online casino gaming is lawfully permitted. Some social casino platforms have lower age thresholds, but real-money play is typically restricted to adults aged 21 and over. If you have a question about whether a particular casino is available in your state, include your state in the message and we will give you the most accurate answer we can.
What Happens After You Email Us
Once your message arrives it goes to a real person on the editorial team, not a triage bot. Here is what to expect:
- We read your message in full before responding.
- If it concerns a factual error, we investigate against our sources before replying — that may add a little time.
- If it concerns responsible gambling support, we prioritise it and respond the same day where possible.
- All other messages receive a response within two working days, occasionally a little longer during busy periods.
We appreciate your patience and will always follow up — we do not leave messages unanswered.
About This Site
USA Casino reviews and compares online casinos available to US players, with a particular focus on payout rates and the practical experience of depositing, playing and withdrawing real money. Our goal is to give US players the information they need to choose a licensed, fairly run casino that suits how they like to play — whether that is slots, table games, live dealer rooms or something else entirely. For more detail on how payout percentages work and why they matter, our casino reviews cover RTP figures and withdrawal speed alongside bonus terms and game selection.
If something on this site has helped you, confused you or let you down, we want to hear about it. Reader feedback is the most reliable signal we have that our coverage is doing its job.